Is your IVR investment sub-optimized and losing potentially satisfied customers? Are you planning an automated telephone upgrade, change, or installation? What about speech recognition? ...and CAN YOU AFFORD NOT TO KNOW if your IVR is:
- Bleeding efficiency and customer satisfaction?
- Merely limping along, underperforming, and costing you money?
Let Mark Camack and Peter Brandt of the IVR Doctors help you bring your system "back to health" by improving self- service utilization without sacrificing caller satisfaction! Live, hands on, and practical, this Master Class delivers applied learning from work with more than 40 energy utilities in developing, evaluating, user testing, and improving Interactive Voice Response (IVR) and Automated Speech Recognition (ASR) systems.
Join Us to Learn How to Design Best-in-Class IVR Automated Phone System Menus & Call Flows
This day-and-a-half interactive, fun, hands-on Master Class teaches proven techniques to drive up automated phone system utilization and drive down system costs.
Led by subject matter thought leaders with over 30 years of applied, practical, and proven experience in helping energy utilities improve/optimize their automated phone systems, this Class teaches you how to do forensic analysis of your own system, identify system damaging pressure points, and learn how to correct problems you find before it's too late!
Through A Combination Of Instruction And Involvement, Participants Will:
- Be steeped in best-in-class menu design and call flow principles.
- See and hear live system menus and learn what makes automated systems work well (and, of course, what destroys their effectiveness).
- Learn about effective migration strategies
- from live call handling to an automated system
- from one technology to another, or
- simply updating current technology and menus
- Learn there can be best-in-class systems using touchtone only, speech only, or a combination of technologies.
- Learn that technology isn't the silver bullet for success, but that good system functionality and usability is!
- Learn how, and importantly when, to communicate about your IVR to have the maximum positive impact.
- Learn the role customers must play for you to drive system success and maximize customer satisfaction and how to guard against allowing your callers to design your system.
- Deep dive into menu wording and call flow design to maximize overall success.
- See actual system metrics that reflect the benefits of a well planned system implementation.
- Interact with peers who are searching for solutions to problems you're wrestling to solve.
Interested in Learning More?
Visit the following links for more information on special attendee and WEI member offers, to learn further about Mark and Peter, view the full agenda and much more!
Questions? Please contact Tai Danforth at 971 255-4968.
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