Business Acumen for Emerging Leaders is an intensive training program intended to grow and develop High Potential Managers and Supervisors, through exposure to an enlightened, big picture view of business, its interrelationships, and what drives success. Each session is conducted by faculty and speakers that include industry executives and subject matter experts.

SESSION 3 - FOCUS: THE CUSTOMER CONNECTION

Your customers are very important, and experience has taught you how to build strong relationships, and ultimately, how to make them happy. This session dives deeper into the mechanics of customer connections, bringing seasoned industry experts and emerging leaders together to learn how to establish authentic connections and better leverage existing relationships.

Questions? Please contact Becca Petersen at 971 255-4966.

Please Note:
Accepted students do not need to register online for Sessions One through Five.  However, Session Five runs in tandem with the 2010 Annual Meeting. If you plan to attend the Annual Meeting in addition to your participation at the Business Acumen level, please notify Becca Petersen, Program Manager with your intentions as soon as possible.

A detailed agenda and copy of the course curriculum will be sent by the course facilitator, Heather Burns in advance of each session by email.  A generic agenda for purposes of planning your travel arrangements is available under the “Agenda” link in the navigation bar above.  This agenda is subject to change for optional networking activities, so please watch your email for any updates and re-visit the generic agenda for additional information pertaining to optional networking activities as it becomes available.  Once students receive a copy of the roster, they are free to organize optional networking activities that do not conflict with the program's scheduled events.

If you have a key colleague who should be copied on all course communications, please email their contact information to Becca Petersen, Program Manager.