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2010 Spring Energy Symposium - General agenda
March 7, 2010 through March 9, 2010
Tempe Mission Palms Hotel and Conference Center in Tempe , AZ

General Agenda
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Spring Energy Symposium Links:

Program Details | Who Should Attend | General Agenda

Networking | Hotel & Travel | Vendor Display Opportunity

Sponsorship Opportunities | Register Now

Sunday, March 07, 2010

11:00 AM - 4:30 PM

Optional Networking Opportunities

- Golf at the ASU Karsten Golf Course 11:30 - 4:30 PM
- Anaheim Angels Baseball Game 1:00 - 4:00 PM

Click here to view details about these events.

5:30 PM - 7:00 PM

Welcome Reception

Followed by Dinner on your Own

Monday, March 08, 2010

7:30 AM - 8:00 AM

Continental Breakfast with Vendor Displays

Click here to view a current Vendor Roster

8:00 AM - 10:00 AM

Executive Panel

Facilitator(s):	Craig Wagstaff, General Manager, Questar Gas
Speaker(s):	Ron Jibson, President & Chief Executive Officer, Questar Gas Company Richard P. Reiten, President, Pacific Power Jeffrey Shaw, Chief Executive Officer, Southwest Gas Corporation

Come listen to a dynamic panel address this year's theme of "Consistency Amidst Change." Learn the challenges and opportunities they face with the changing landscape in the energy industry and take the opportunity to submit questions in advance as well as ask hard-hitting questions during this session. This panel is always insightful, entertaining and historically one of the top ranked sessions of the Symposium.

10:00 AM - 10:30 AM

Break with Vendor Displays

Click here to view a current Vendor Roster

10:30 AM - 12:00 PM

Individual Track Sessions Begin:

Communications Social Media Strategies to Create Winning Results		Innovative Business Visualize Your Way to Better Performance
Customer Customer of the Future in a Changing Utility Environment		Regulatory Managing Relationships with Regulators
Human Resources Mission Possible: Developing Frontline Leadership		Sustainable Resources The Value of Being Green

12:00 PM - 1:30 PM

Lunch with Vendor Displays

Click here to view a current Vendor Roster

1:30 PM - 3:00 PM

Individual Track Sessions Continue:

Communications Ready or Not...Case Studies in Crisis Communications		Innovative Business Do You Really Want to Keep it All? Let's Talk Records Management!
Customer Customer Engagement		Regulatory Utility Approaches to Decoupling and the Energy Efficiency Standard
Human Resources Talent Management 101 - How Do I Start?		Sustainable Resources Marketing Green

3:00 PM - 3:30 PM

Break with Vendor Displays

Click here to view a current Vendor Roster

3:30 PM - 5:00 PM

Individual Track Power Tables

Communications Customer & Employee Engagement		Innovative Business Going Green
Customer Contact Centers, Credit & Collections and Billing		Regulatory Emerging Issues in the Regulatory Field
Human Resources Human Resources Hot Topics		Sustainable Resources Grid Modernization (Energy Infrastructure)

5:30 PM - 7:00 PM

Vendor Reception

Click here to view a current Vendor Roster

Tuesday, March 09, 2010

7:30 AM - 8:00 AM

Continental Breakfast

8:00 AM - 10:00 AM

New Business Models for Utilities in a Carbon Constrained World

Facilitator(s):	Dave Williams, VP of Utility Services, NW Natural
Speaker(s):	David Owens, Executive Vice President, Business Operations, Edison Electric Institute Ralph Cavanagh, Co-Director of NRDC's Energy Program, Environmental Resource Defense Fund

Dynamic, intelligent and entertaining, join experts of the future of the energy industry to hear the latest on hot topics like climate change, conservation, energy efficiency, role of renewable energy and changes to anticipate on the horizon.

10:00 AM - 10:30 AM

Break and Hotel Checkout

10:30 AM - 12:00 PM

Individual Track Sessions Continue:

Communications More Than Words: How You Can Help Your Leaders Be Great Communicators		Innovative Business Meeting the Challenges of Today - A CIO Panel Discussion
Customer From the Flinstones to the Jetsons - A View of the Future of Customer Service for Utilities		Regulatory The "Three R's" of IFRS for a Regulated Utility: Rates, Recovery and Results
Human Resources Pension and Benefits		Sustainable Resources Approach to Meeting Renewables Requirements

12:00 PM - 1:00 PM

Lunch

1:00 PM - 2:30 PM

Individual Track Sessions Continue:

Communications Internal Communication: The Linchpin in your Employee Engagement Strategy		Innovative Business The Aesthetics of Governance - Elegance and Politics
Customer Don't Gamble With Your Customer's Identity		Regulatory Resource Planning in Today's Challenging Economic Times
Human Resources Engagement and Retention		Sustainable Resources DSM Programs - Challenges, Successes and New Ideas

2:30 PM - 3:30 PM

2010 Wrap Up Session (Open to All Attendees)

Join us to share your feedback on the 2010 Spring Energy Symposium experience. This meeting brings together our attending Executive Planning Committee members who determine the needs of the business and corresponding tracks, the Program Development Teams who design the agenda within each track and WEI staff who coordinates and executes the meeting logistics.

3:30 PM

Spring Energy Symposium Concludes

Click on the links below to view other Spring Energy Symposium Track Agendas:

General Spring Energy Symposium Agenda
Communications Track	Innovative Business Track
Customer Track	Regulatory Track
Human Resources Track	Sustainable Resources Track

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